Privacy Policy

Hotel Eve Plaza (the “Hotel”) fully recognizes the importance of customers’ personal information and considers its proper protection and management to be a social responsibility.
The Hotel will handle personal information in accordance with the following policy.

Article 1 (Scope of Application)

This Personal Information Protection Policy applies to the handling of customers’ personal information obtained through the Hotel’s official website operated by the Hotel (including the reservation system, inquiry forms, etc.).

Article 2 (Definition of Personal Information)

In this Policy, “Personal Information” means information such as name, address, telephone number, email address, date of birth, reservation details, stay history, and any other information that can identify a specific individual, or information that can identify an individual when collated with other information.

Article 3 (Methods of Collecting Personal Information)

The Hotel collects customers’ personal information mainly through the following methods:

Information entered into accommodation reservation forms and inquiry forms
Various inquiries and consultations by telephone, email, etc.
Responses to surveys, campaigns, and similar activities
Collection based on access status to the official website (e.g., via cookies) (details below)

When collecting personal information, the Hotel will specify the purpose of use as much as possible and will collect it by lawful and fair means.

Article 4 (Purposes of Use of Personal Information)

The Hotel will use the collected personal information only within the scope of the following purposes:

4-1. For Providing Accommodation and Services

Procedures for accepting, confirming, changing, and canceling accommodation reservations
Communications and guidance before arrival, during the stay, and after departure
Front desk operations such as check-in and check-out
Confirmation and contact regarding lost items and payments

4-2. For Responding to Inquiries

Confirming and responding to inquiry details
Sending requested materials and various information

4-3. For Service Improvement and Marketing

Requesting and analyzing surveys to improve service quality
Providing information on campaigns, plans, events, etc. (e.g., email newsletters)
If you do not wish to receive such communications, you may opt out at any time through the unsubscribe procedure.

4-4. For Safety Management and Legal Compliance

Verification to prevent unauthorized use and ensure security
Responding to inquiries and requests based on laws and regulations

If the Hotel uses personal information beyond the above purposes, the Hotel will obtain the customer’s prior consent, except where permitted by laws and regulations.

Article 5 (Provision of Personal Information to Third Parties)

The Hotel will not provide personal information to third parties except in the following cases:

With the customer’s consent
When required by laws and regulations
When necessary to protect a person’s life, body, or property and it is difficult to obtain the customer’s consent
When necessary for improving public health or promoting the sound development of children and it is difficult to obtain the customer’s consent
When cooperation is necessary for a national government organization, local government, or similar entity to carry out duties prescribed by laws and regulations

Article 6 (Provision to Contractors)

The Hotel may outsource part of its operations to external contractors, such as operation of reservation systems, email distribution, and server management.
In such cases, the Hotel may provide personal information to contractors only to the extent necessary and will exercise appropriate supervision over them.

Article 7 (Security Control Measures for Personal Information)

The Hotel will take appropriate technical and organizational security control measures to prevent unauthorized access to, loss, destruction, alteration, leakage, etc. of personal information.
The Hotel will also provide employees with awareness and training regarding the importance of protecting personal information and will strive for continuous improvement.

Article 8 (Use of Cookies and Similar Technologies)

The Hotel’s official website may use cookies and similar technologies for the following purposes:

Understanding and analyzing website usage (e.g., use of access analysis tools)
Improving website convenience (e.g., retaining login information and language settings)

Information obtained via cookies generally does not include information that can identify an individual.
Customers can refuse cookies by changing browser settings; however, in that case, some functions may not work properly.

If access analysis tools (e.g., Google Analytics) are used, it is recommended to add a statement to that effect and include a link to the privacy policy of the provider.

Article 9 (Disclosure, Correction, Suspension of Use, etc.)

If a customer requests disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of the customer’s personal information held by the Hotel, the Hotel will respond promptly within a reasonable scope.

In such cases, the Hotel may request necessary documents, etc. to confirm the customer’s identity.

Article 10 (Personal Information of Minors)

If a minor provides personal information, it is assumed that such provision is made with the consent of the minor’s parent or guardian.
The Hotel will also respond to inquiries from parents or guardians within a reasonable scope.

Article 11 (Changes to This Policy)

The contents of this Personal Information Protection Policy may be changed without prior notice due to amendments to laws and regulations or changes in the Hotel’s operations.
In the event of any material change, the Hotel will provide notice on its official website.

Article 12 (Contact Information)

For inquiries regarding this Personal Information Protection Policy and the handling of customers’ personal information, please contact:

Hotel Eve Plaza – Personal Information Desk
599 Tsugaike Kogen, Otari-mura, Kitaazumi-gun, Nagano 399-9422, Japan
TEL: +81-261-83-2314
E-mail: info@eveplaza.com